Privacy Policy

CLIENT

TERMS & CONDITIONS

Please read these Terms carefully. By booking a service on the Arban Workers platform, you agree to be bound by these Terms.

1. DEFINITIONS

In these Terms & Conditions, the following terms shall have the meanings assigned below:

2. ELIGIBILITY & ACCOUNT REGISTRATION

• Services are available to individuals aged 18 years and above.
• The Client must provide accurate, complete, and up-to-date information at the time of registration and booking.
• The Client is responsible for the security of their account credentials.
• Arban Workers reserves the right to refuse service or deactivate accounts for misuse, fraud, or violation of these Terms.

3. BOOKING PROCESS & CONFIRMATION

• Bookings can be placed through the Arban Workers App, website, or via the customer care helpline.
• A booking is confirmed only upon receipt of a confirmation notification (SMS/App/Email) from the Company.
• The Client must ensure that an authorized adult (18+) is present at the service location at the scheduled time.
• The Company reserves the right to reschedule or reassign a Vendor at its discretion, with prior notice to the Client.
• Booking slots are subject to availability. The Company does not guarantee availability for urgent/immediate requests.

4. PRICING, PAYMENTS & GST

The following pricing and payment terms apply to all service bookings:

• Additional charges (e.g., emergency surcharge, travel surcharge, night/holiday charges) will be communicated to the Client before the service commences.
• The Client shall not pay any amount directly to the Vendor that is not reflected on the platform invoice.

5. CANCELLATION & RESCHEDULING POLICY

• Rescheduling is allowed up to 2 times per booking without penalty, subject to Vendor availability.
• The Company may cancel a booking due to unavailability of a Vendor, with a full refund to the Client.

6. SERVICE QUALITY & WARRANTY

7. COMPLAINTS, GRIEVANCE & ESCALATION

Arban Workers is committed to prompt resolution of all customer concerns through the following structured grievance mechanism:

8. CLIENT OBLIGATIONS & RESPONSIBILITIES

To ensure a smooth service experience, the Client agrees to:

• Provide accurate service location address, access instructions, and contact number at the time of booking.
• Ensure an authorized adult (18+) is present at the premises during the scheduled service visit.
• Provide a safe, accessible, and hazard-free working environment for the assigned Vendor.
• Not ask the Vendor to perform tasks outside the scope of the booked service.
• Pay the service fee through the platform; direct cash payments to the Vendor should be disclosed on the platform.
• Treat the assigned Vendor with dignity and professionalism.
• Not engage the Vendor directly for future services, bypassing the Arban Workers platform.
• Provide accurate feedback/rating after service completion.

9. PROHIBITED CLIENT CONDUCT

10. REFUND POLICY

• Refunds are processed within 5–7 working days from the date of refund approval.
• Refunds for prepaid bookings cancelled within the eligible window will be credited to the original payment method.
• Refunds are not applicable in cases of: (a) service already completed; (b) late cancellations; (c) client-caused delays resulting in no-service.
• Any dispute regarding refunds must be raised within 48 hours of service completion.

11. PRIVACY POLICY & DATA USAGE

• Arban Workers collects personal information (name, contact, address, service history) for the purpose of providing and improving services.
• Client data is not sold or shared with unauthorized third parties.
• The Company may share relevant data with assigned Vendors for the purpose of service execution only.
• By using the Platform, the Client consents to receiving service updates, promotional messages, and feedback requests via SMS/WhatsApp/Email. Opt-out is available at any time.
• Data is stored securely in compliance with applicable Indian data protection laws.

12. LIMITATION OF LIABILITY

• Arban Workers acts as an intermediary platform connecting Clients with independent Vendors. The Company is not liable for any damage, injury, loss, or theft arising from a Vendor's service, beyond what is covered under the Service Guarantee (Section 6).
• The Company's maximum liability for any claim shall be limited to the total service fee paid for the specific booking in question.
• The Company is not liable for any indirect, consequential, or special damages.
• In cases of Vendor misconduct, the Company will take corrective action but is not financially liable for the Vendor's independent actions.

13. WHAT TO EXPECT FROM OUR VENDORS

14. ACCOUNT SUSPENSION & TERMINATION

• The Company reserves the right to suspend or permanently terminate a Client account for violation of these Terms, fraudulent activity, or abusive behavior.
• Upon termination, any pending bookings will be cancelled with applicable refunds as per the Cancellation Policy.

15. GOVERNING LAW & DISPUTE RESOLUTION

• These Terms shall be governed by and construed in accordance with the laws of India.
• Any dispute arising under or in connection with these Terms shall first be submitted for resolution through the Company's grievance mechanism (Section 7).
• Unresolved disputes shall be subject to Arbitration under the Arbitration and Conciliation Act, 1996.
• Courts at the location of Arban Workers registered office shall have exclusive jurisdiction for any legal matters.

16. AMENDMENTS TO THESE TERMS

• Arban Workers reserves the right to modify these Terms at any time. Changes will be communicated via App notification, SMS, or email.
• Continued use of the Platform after notification of changes constitutes acceptance of the revised Terms.

17. CONTACT INFORMATION